FRECUENTLY ASKED QUESTIONS
HOW MUCH DOES SHIPPING COST?
Shipping charges are calculated based on the weight of the total package and the travel distance.
Shipping fees are not calculated based on the value of the order or the quantity of the items in the order.
DO YOU SHIP INTERNATIONALLY?
At this moment we do not ship internationally.
WHEN CAN I EXPECT TO RECEIVE MY ORDER?
As soon as your order is placed we do everything possible to have your order processed, packaged, and shipped as quickly as possible. Currently, the orders leave our store in less than 3 business dayS.
Please note that if your shipping address is different from your billing address, there may be shipping delays if we determine that we need additional information from you to ensure that the order is not fraudulent.
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
It usually takes less than 3 business days from the time your order is received by our warehouse for the order to be processed, packed, and ready for shipping.
When you order a customized item, it will take at least 1 week to leave the warehouse. As soon as you place your order for a customized item, our artist will start working on it. We want you to receive a good quality item, it will take a few days to paint, dry, and finish the product.
ABOUT THE STORE
DO YOU HAVE A WALK-IN STORE?
Yaya Gifts is an Online Store only. We do not have a traditional walk-in store.
HOW DO I CONTACT YOU?
You can reach us by phone, fax, or email. Please click HERE for our contact information.
CAN I PLACE A FAX OR MAIL ORDER?
Due to the processing time, we will take faxed orders only.
WHAT DO I DO IF I'M HAVING TROUBLE ORDERING?
We do everything we can to ensure that shopping with us is as simple and pleasant as possible. However, we both know that our computers sometimes have a mind of their own! If this occurs, please do not hesitate to contact us A.S.A.P. Our staff is happy to help you. You can contact us by e-mail HERE 24/7 or by telephone at 801-750-1767 from 9:30 AM to 5:00PM MT (Mountain Time) Monday to Friday.